Informativa sui rimborsi

🧾 Refund & Return Policy

Thank you for shopping with Rasoio. We want you to be completely satisfied with your purchase. Please read our policy carefully to understand how we handle returns, refunds, and exchanges.

✅ Eligibility for Refunds and Returns

We accept returns and issue refunds under the following conditions:

  • The item arrived damaged, defective, or incorrect.

  • The item is unused, in original condition, and in its original packaging.

  • You contact us within 14 days of receiving your order.

  • You return the item within 30 days from the delivery date.

We do not accept returns or offer refunds if:

  • The item was delivered correctly and is not damaged, but you changed your mind.

  • The item was used, washed, or altered in any way.

  • You provided an incorrect shipping address.

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at info@pallelisce.com

📦 Return Shipping

  • You are responsible for paying the shipping costs for returning your item.

  • Shipping costs are non-refundable.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

💳 Refunds (If Applicable)

Once your return is received and inspected:

  • We will notify you by email.

  • If approved, your refund will be processed and automatically applied to your original method of payment within 5–10 business days.

If you haven’t received your refund yet:

  • First, check your bank account again.

  • Then contact your credit card company; it may take some time before your refund is officially posted.

  • If you’ve done all this and still have not received your refund, please contact us at info@rasoio.com

📸 Proof Required

To speed up the refund or replacement process, we may ask you to provide:

  • A clear photo or video of the item showing the issue

  • A photo of the packaging and shipping label

❌ Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Downloadable digital products

  • Clearance or final sale items

📩 Contact Us

If you have any questions about our refund and return policy, contact our support team at:

+44 7515629759